Claimants

Your questions answered

It can be uncomfortable being examined by a doctor you don’t know. To help you feel more confident, here is a list of questions most claimants ask. Remember, all of our doctors are experienced and professional. They will treat you with respect and empathy but they are unable to offer you treatment advice in their role as an independent assessor.

Frequently Asked Questions by Claimants

How long will the appointment take?

Typically, medical assessment appointments will take between 30-90 minutes.

What time do I arrive?

Once the appointment is made, you will be given information including the doctor’s name, the location details and the time of your appointment. Please make sure you allow plenty of time to arrive at the clinic. It is recommended you aim to arrive a little early so you feel relaxed during the consultation.

What do I need to bring to the appointment?

Where do I go for my appointment?

Click here for information on the location of your appointment and how to get there.

How do I get there?

Click here for information on how to get to your appointment.

What will happen during the appointment?

The medical assessment appointment usually comprises an interview and a physical examination. You may be asked to partially undress as part of the physical examination however you will be provided with gowns and/or sheets to protect your modesty.

All of our doctors are experienced and highly qualified specialists in their field. While they are unable to provide you with advice on the treatment of your condition, they will treat you with respect and empathy.

What sort of questions can I expect to be asked?

You can expect the consulting specialist to ask about:

All of these questions are designed to understand your situation and how your condition is affecting your life.

Will I receive a copy of the medical report?

The consulting doctor cannot give you advice about your condition or your treatment options. He/she is simply there to assess your overall condition and provide an assessment to the organisation that arranged the referral. This organisation may be an insurance company or legal firm.

Speak to your treating physician if you would like a second opinion on your medical condition or treatment options.